FAQ

Regulations of the Online Store Agnieszka Kopczyńska Kardaś Gallery

Company information:

The online store at www.kopczynskakardas.com is run by Agnieszka Kopczyńska Kardaś at 2 Żołnierska Street, NIP 5841150433, REGON 220813862

e-mail a.kopczynskakardas@gmail.com , phone number +48 608119806

Personal data protection

  1. The administrator of the customer's personal data is Agnieszka Kopczyńska Kardaś Gallery, www.kopczynskakardas.com , who processes the customer's personal data provided by him in the process of registering an account in the online store in order to provide electronic services, i.e. using the online store, including making purchases in online store, as well as for marketing purposes, including sending a newsletter (if consent is given). More information in the privacy policy.

Prices

  1. All prices in the online store at www.kopczynskakardas.com are expressed in Polish zlotys (PLN) and are gross amounts.

Orders

  1. The online store www.kopczynskakardas.com allows customers to:

    1. placing orders (purchase offers) for goods available in the online store and concluding distance sales contracts.

    2. obtaining information about goods and services available in the online store.

  2. The online store accepts orders via the website www.kopczynskakardas.com Orders are processed in the order they are placed .

  3. Placing an order is not tantamount to its acceptance.

  4. The moment of accepting the order is considered to be providing the ordering party with information about granting the status "shipped", and if the payment option has been selected - bank transfer - prepayment or electronic payment. The moment of concluding the contract is the payment to the account indicated by the seller.

  5. Supply

  6. The goods ordered in the online store are delivered through one of the available carriers selected when submitting the purchase offer.

  7. The time of receipt of the parcel consists of:

    1. order fulfillment time (payment method, packing the package).

    2. delivery time, depending on the selected delivery method.

  8. Unless otherwise agreed, Agnieszka Kopczyńska Kardaś shall deliver the goods no later than thirty days from the date of acceptance of the offer.

  9. The VAT invoice is sent electronically within 14 days from the delivery of the goods to the e-mail address provided when placing the order. In the absence of a document, such an event should be reported in order to supplement the gaps.

  10. After receiving the package, the customer should carefully check the condition of the package and its contents. In the event of any loss or damage, the customer should take all steps necessary to determine the liability of the carrier. In the event of damage, it is recommended to draw up a damage report.

Payment methods

  1. Payment for the goods may be made by the customer:

    1. Before issuing the goods to the customer:

      • By bank transfer to a bank account.

      • Credit card.

    2. Upon receipt of the goods on site:

      • Cash or credit card.

  1. Agnieszka Kopczyńska Kardaś may agree other, specific terms and forms of payment with the client. In this case, the terms and forms of payment indicated in the order confirmed as accepted for execution and the fulfillment of any additional requirements related to the agreed terms or form of payment shall apply.

  2. If you choose the method of payment - by bank transfer or credit card, the customer should pay the price immediately, and in the case of cash on delivery - on delivery.

Return of goods by the consumer

  1. A consumer who has concluded a distance contract may, within 14 days, withdraw from it without giving a reason and without incurring costs, except for the costs specified in art. 33, art. 34 sec. 2 and art. 35 of the Act of May 30, 2014 on consumer rights (Journal of Laws 2014.827). The consumer may withdraw from the contract by submitting an appropriate statement in writing - a form, a model of which is attached as Annex 2 to the above-mentioned the law.

  2. To meet this deadline, it is enough to send a statement before its expiry.

  3. The period for withdrawal from the contract begins from the date of delivery of the goods to the Customer by the carrier or, in the case of personal collection, from the date of receipt of the goods from the premises of Agnieszka Kopczyńska Kardaś Gallery.

  4. The items should be returned to the seller immediately, but not later than within 14 days of the withdrawal from the contract.

  5. The cost of returning the items is borne by the consumer.

  6. If the consumer exercises the right to withdraw from the contract after submitting a request in accordance with art. 15 sec. 3 and art. 21 sec. 2 above the Act of May 30, 2014 on consumer rights (Journal of Laws 2014.827), is obliged to pay for the services provided until the withdrawal from the contract.

Guarantee of quality

  1. It is absolutely necessary to keep the proof of purchase of the product issued by the Seller and attach the indicated document in the event of a complaint about the goods based on the guarantee granted.

Agnieszka Kopczyńska Kardaś gives the Customer a guarantee of quality and originality for products made individually, adequately to the type of materials used and the technique of product execution.

  1. The Customer's rights under the Guarantee shall expire automatically: in the event of any changes, modifications, supplements or replacements of the goods or any of its parts by the Customer; in the case of using the goods in a manner inconsistent with its intended use and instructions.

  2. Notification of a defect in the goods by the Customer and initiation of the complaint procedure takes place upon receipt of the Customer's declaration of the defect in the goods and the defective goods. Agnieszka Kopczyńska Kardaś Gallery considers complaints within 14 working days of receipt at the latest. If it is necessary to send defective goods, the warranty claim processing period may be extended to 28 working days.

  3. Method of delivering the item for renovation: The customer is obliged to send the product / painting at the expense of Agnieszka Kopczyńska Kardaś Gallery via Poczta Polska, using the cheapest delivery option, to the previously indicated address.

  4. Defective goods should be delivered by the Customer in the original packaging in which the goods were collected by the Customer, together with all the elements delivered to the Customer. The defective goods may be delivered by the Customer in a replacement package, which will ensure an appropriate level of protection of the goods during transport.

Complaints procedure

  1. If the purchased goods contain defects, the costs of returning the shipment are covered by Agnieszka Kopczyńska Kardaś Gallery.

  2. The customer sends information about the delivery of the goods to the e-mail address a.kopczynskakardas@gmail.com . The customer will receive an e-mail with the address to which the goods should be sent.

  3. The goods should contain the original packaging enabling safe transport.

  4. It is permissible to use a substitute packaging, but it should provide adequate protection during transport.

  5. The advertised goods must be accompanied by proof of the contract (e.g. a photocopy of the sales document)

  6. The method of delivering the goods as part of the complaint:

The goods are delivered free of charge; the customer should send the painting at the expense of Agnieszka Kopczyńska Kardaś Gallery via Poczta Polska, using the cheapest delivery option, to the address indicated above.

Final Provisions

  1. Agnieszka Kopczyńska Kardaś Gallery is responsible for defects in things. The rules of liability are contained in the Civil Code.

  2. Agnieszka Kopczyńska Kardaś informs about the possibility of using out-of-court methods of dealing with complaints and redress. The rules of access to these procedures are regulated by separate regulations (e.g. the Act of December 15, 2000 on the Trade Inspection, Journal of Laws 2001.4.25 as amended).

  3. In relation to the sale of non-consumer goods, the seller excludes liability under the warranty.

INFORMATION ABOUT THE RIGHT TO WITHDRAW FROM THE AGREEMENT

MODEL NOTICE ON WITHDRAWAL FROM THE CONTRACT

The right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason.

The deadline to withdraw from the contract expires after 14 days from the date of delivery of the goods to the Customer by the carrier or, in the case of personal collection, from the date of receipt of the goods from the premises of Agnieszka Kopczyńska Kardaś Gallery.

To exercise the right to withdraw from the contract, you must inform Agnieszka Kopczyńska Kardaś Gallery about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail).

You may use the attached model withdrawal form, but it is not obligatory.

To keep the deadline for withdrawing from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Consequences of withdrawal from the contract

In the event of withdrawal from this contract, we will reimburse you all payments received from you, including the cost of delivering the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will reimburse the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees in connection with this return.

TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)

- Addressee [here the entrepreneur should enter the entrepreneur's name, full postal address and, if available, fax number and e-mail address]

- I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract for the supply of the following items (*) contract for specific work consisting in the performance of the following items (*) / for the provision of the following service (*)

- Date of conclusion of the contract (*) / receipt (*)

- Name and surname of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only if the form is sent in paper version)

- Date

The privacy policy describes the rules for the processing of information about you, including personal data and cookies, i.e. cookies.

1. General information

  • This policy applies to the Website, operating at the url: kopczynskakardas.com

  • The website operator and the personal data administrator is: Agnieszka Kopczyńska Kardaś, 2 Żołnierska Street, 80-156 Gdańsk (Poland)

  • The operator's e-mail contact address: a.kopczynskakardas@gmail.com

  • The operator is the administrator of your personal data in relation to the data provided voluntarily on the website.

  • The website uses personal data for the following purposes:

    • Conducting online chat conversations

    • Handling inquiries via the form

    • Preparation, packaging, shipment of goods

    • Implementation of ordered services

  • The website obtains information about users and their behavior in the following way:

    • Through data entered voluntarily in forms, which are entered into the Operator's systems.

    • By saving cookie files in end-devices (so-called "cookies").

2. Selected methods of data protection used by the Operator

  • The places of logging in and entering personal data are protected in the transmission layer (SSL certificate). As a result, personal data and login data entered on the website are encrypted on the user's computer and can only be read on the target server.

  • The operator periodically changes his administrative passwords.

  • An important element of data protection is regular updating of all software used by the Operator to process personal data, which in particular means regular updates of programming components.

3. Hosting

  • The website is hosted (technically maintained) on the operator's server: wix.com

4. Your rights and additional information on the use of data

  • In some situations, the Administrator has the right to transfer your personal data to other recipients if it is necessary to perform the contract concluded with you or to fulfill the obligations incumbent on the Administrator. This applies to such groups of recipients:

    • hosting company on an entrustment basis

    • couriers

    • postal operators

    • payment operators

  • Your personal data is processed by the Administrator for no longer than it is necessary to perform the related activities specified in separate regulations (e.g. on accounting). With regard to marketing data, the data will not be processed for more than 3 years.

  • You have the right to request from the Administrator:

    • access to your personal data,

    • rectifying them,

    • delete,

    • processing restrictions,

    • and data portability.

  • You have the right to object to the processing indicated in point 3.3 c) to the processing of personal data in order to perform the legitimate interests pursued by the Administrator, including profiling, but the right to object may not be exercised if there are valid legally justified grounds for processing of your interests, rights and freedoms, in particular establishing, investigating or defending claims.

  • The Administrator's actions may be appealed against to the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.

  • Providing personal data is voluntary, but necessary to operate the Website.

  • In relation to you, actions may be taken consisting in automated decision making, including profiling to provide services under the concluded contract and for the purpose of conducting direct marketing by the Administrator.

  • Personal data is not transferred from third countries within the meaning of the provisions on the protection of personal data. This means that we do not send them outside the European Union.

5. Information in the forms

  • The website collects information provided voluntarily by the user, including personal data, if provided.

  • The website may save information about connection parameters (time stamp, IP address).

  • The website, in some cases, may save information facilitating the linking of data in the form with the e-mail address of the user completing the form. In this case, the user's e-mail address appears inside the url of the page containing the form.

  • The data provided in the form are processed for the purpose resulting from the function of a specific form, eg in order to process the service request or commercial contact, registration of services, etc. Each time the context and description of the form clearly indicate what it is used for.

6. Administrator logs

  • Information on the behavior of users on the website may be subject to logging. These data are used to administer the website.

7. Relevant marketing techniques

  • The operator uses statistical analysis of website traffic through Google Analytics (Google Inc. based in the USA). The operator does not provide personal data to the operator of this service, but only anonymised information. The service is based on the use of cookies on the user's end device. In terms of information about user preferences collected by the Google advertising network, the user can view and edit information derived from cookies using the tool: https://www.google.com/ads/preferences/

  • The operator uses remarketing techniques that allow for matching advertising messages to the user's behavior on the website, which may give the illusion that the user's personal data is used to track him, but in practice no personal data is transferred from the Operator to advertising operators. The technological condition for such activities is that cookies are enabled.

  • The operator uses the Facebook pixel. This technology makes Facebook (Facebook Inc. based in the USA) know that a given person registered in it uses the Website. In this case, it is based on data for which he is the administrator himself, the Operator does not provide any additional personal data to Facebook. The service is based on the use of cookies on the user's end device.

  • The operator uses a solution that studies user behavior by creating heat maps and recording behavior on the website. This information is anonymized before it is sent to the service operator so that it does not know what natural person it concerns. In particular, passwords and other personal data are not recorded.

  • The operator uses a solution that automates the operation of the Website in relation to users, e.g. that can send an email to the user after visiting a specific subpage, provided that he has consented to receive commercial correspondence from the Operator.

  • The operator may use profiling within the meaning of the provisions on the protection of personal data

8. Information about cookies

  • The website uses cookies.

  • Cookie files (so-called "cookies") are IT data, in particular text files, which are stored on the Website User's end device and are intended for using the Website's pages. Cookies usually contain the name of the website they come from, the storage time on the end device and a unique number.

  • The entity that places cookies on the Website User's end device and accesses them is the Website operator.

  • Cookies are used for the following purposes:

    • maintaining the Website user's session (after logging in), thanks to which the user does not have to re-enter the login and password on each subpage of the Website;

    • achieving the goals set out above in the section "Important marketing techniques";

  • The Website uses two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored on the User's end device until logging out, leaving the website or turning off the software (web browser). Persistent cookies are stored on the User's end device for the time specified in the cookie file parameters or until they are deleted by the User.

  • Software for browsing websites (web browser) usually allows cookies to be stored on the User's end device by default. Website Users can change the settings in this regard. The web browser allows you to delete cookies. It is also possible to automatically block cookies.Detailed information on this subject can be found in the help or documentation of the web browser.

  • Restrictions on the use of cookies may affect some of the functionalities available on the Website pages.

  • Cookies placed on the Website User's end device may also be used by entities cooperating with the Website operator, in particular the following companies: Google (Google Inc. based in the USA), Facebook (Facebook Inc. based in the USA), Twitter (Twitter Inc. based in the USA).

9. Managing cookie files - how to express and withdraw consent in practice?

  • If the user does not want to receive cookies, he may change the browser settings. We reserve that disabling cookies necessary for authentication processes, security, maintaining user preferences may make it difficult, and in extreme cases may prevent the use of websites.

  • In order to manage cookie settings, select the web browser you use from the list below and follow the instructions:

  • Mobile devices: